Service Delivery Team Manager
| Job Type | Permanent Full Time |
| Area | Hampshire, England |
| Sector | Telecommunications |
| Start Date | |
| Job Ref | scr-sdtm-scrr |
| Job Views | 1420 |
- Description
Location: Portsmouth, Brighton and Crawley
Our client is focused on the design, build and maintenance of telecom infrastructure for key clients in the fixed telecom market. Working collaboratively with their clients, our client brings commitment, innovation, teamwork and accountability to deliver long- term partnerships. We are part of the Telecom Division of their group. They deliver a range of essential infrastructure services to the utilities, transport, data and telecom sectors across the UK and Ireland.
You will offer technical advice whilst onsite and be responsible for helping to ensure that organisational targets such and quality and productivity are met, whilst promising safety is paramount. As well as driving down poor quality and customer complaints through effective coaching, mentoring and monitoring of progress.
The role & responsibilities:
· Ensure that all engineers are fully trained and accredited for the tasks at hand, delivering onsite training and coaching where necessary.
· Ensure our engineers are wearing the correct PPE (in good condition) including safety boots and hi-viz.
· Complete regular van checks ensuring that the vehicle is clean, tidy and in a presentable condition at all times.
· Regularly visit and support our engineers to robustly audit and coach where necessary, ensuring safety processes are followed at all times.
· Review non-compliance issues with engineers as required.
· Assist with customer complaints and investigations.
· Provide site cover for engineer absences and ad-hoc jobs to ensure customer commitments are met.
What we need from you:
· High performance and results
· The ability to work under pressure, meeting internal and external deadlines
· Strong computer skills (specifically Excel)
· Expert knowledge of the Openreach FTTP Network is essential
We promise development and reward opportunities for those who have the passion, enthusiasm, and work ethic to harness them.
· 25 days annual leave
· Enrolment into our pension plan
· Group life assurance