Business and Civils Manager
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| Job Type | Permanent Full Time |
| Location | Southampton |
| Area | Berkshire, EnglandDorset, EnglandHampshire, EnglandEast & West Sussex, England |
| Sector | TelecommunicationsCivil EngineeringConstructionEngineering & ManufacturingEnergy & UtilitiesHighways & Roads |
| Salary | £35,000 - £40,000 + Full package |
| Start Date | |
| Job Ref | SCR-BCM-SCR |
| Job Views | 547 |
- Description
- Business & Civils Manager
Location: Southampton
Type: Permanent
Salary: £35,000-40,000
Job Summary
Based in our busy Southampton office, this role is suited to an individual who strives for continual improvement in an environment where innovative thinking is encouraged.
The main function of our office is to liaise between the local councils, operation bases and the client to ensure works are delivered in a safe and timely manner. You’ll work with your team managers, and their direct reports, to drive continuous improvement and continue to deliver the exceptional service already being provided by your teams. You’ll support the leadership team in promoting a true company culture where we empower our people, put safety first, support service delivery to the best of our ability, and act with integrity in everything we do.
• Inspire and develop your direct reports to manage their teams to the best of their abilities
• Support your Team Managers to deliver performance to set client KPIs/SLAs
• Ensure compliance with all company policies
• Support & Train your Team Managers to carry out effective performance conversations and putting company policies in action
• Reduce commercial and reputational risk to the company
• Ensure adequate staffing resource is available and any shortfalls are raised with the Senior OPSS Manager when required
• Communication - Hold regular team meetings and communicate company updates and to gain feedback and drive best practice
• Build and maintain relationships with clients and internal stakeholders
• Manage and escalate as appropriate to ensure shared targets are met
• Design and develop reports to analyse performance against targets
• Analysing reports provided by team managers to ensure accuracy and compliance of information provided to clients, 3rd parties and internal customers
• Analysing data and using the findings to drive improvements to processes, procedures, and service
• Adapt to fast changing client requirements
• Evaluating performance of the teams regularly and implementing improvements
• Design and implement new processes and procedures and liaise with relevant depts to achieve goals
• Deliver regular reports to client and senior management team
• Provide management support and cover to other teams within the back office
• Coordinate with other department managers to improve efficiency
• Maintaining a working knowledge of the industry including challenges and opportunities in the sector and implement changes as necessary
• Prioritising conflicting demands associated with service provision, resources, timeframes, and legislative requirements
• Create strategies that improve the productivity of the team as well as the company
Essential
• Good understanding of Utility Industry
• Strong awareness of customer satisfaction for both internal and external sources.
• Second line management
• Development & Training of first line managers
• Self-motivated, able to motivate others effectively
• Excellent influencing skills
• Performance driven
• Good interpersonal skills
• Works well under pressure
• Team player with a ‘can do’ attitude
• A strong communicator both written and verbal
• Ability to deal with conflicting ideas and agendas
• Uses own initiative to proactively resolve issues
• Provides mentoring and coaching through the change curve
• Excellent administrative skills and computer literate to create processes, briefings and training documentation
• Analytical to recognise and record change benefits
SALARY: £35,000 to £40,000
HOLIDAY ALLOWANCE: 25 Days + Bank Holidays
For more information, please forward your up-to-date CV.