Senior Area Manager - Consumer Pre-enablement
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| Job Type | Permanent Full Time |
| Location | South London or Kent or Surrey |
| Area | Essex, EnglandKent, EnglandLondon, EnglandSurrey, EnglandEast & West Sussex, England |
| Sector | TelecommunicationsCivil EngineeringConstructionEnergy & UtilitiesHighways & Roads |
| Salary | £55,000 - £65,000 + generous package |
| Start Date | |
| Job Ref | SCR-SAM-CPE |
| Job Views | 433 |
- Description
- Job Title: Senior Area Manager – Consumer Pre-enablement
Location: South London or Kent or Surrey,
Reporting To: Head of Consumer
Job Summary
Reporting into the Head of Consumer, this Senior Management Leadership role will have full responsibility for driving overall operational delivery of the Consumer Pre-enablement (CPE) workstream across the South West, South Central and North East regions.
The role holder will be instrumental in providing leadership, setting direction, and developing opportunities to improve efficiency, effectiveness, and customer service through empowering and inspiring their operational field engineering management team and team members, whilst maintaining a strong safety ‘zero-harm’ and performance leadership culture so that our people work safely and flourish to deliver the best possible business and customer outcomes.
Building and maintaining collaborative relationships with internal stakeholders, external partners and customers is vital for optimal delivery and future growth of this key workstream.
Overview Of Responsibilities
- Results driven with a focus on operational rigour and integrity.
- Developing a high-performance customer centric culture, with commercial focus
- Informed decision making by understanding the detail, supported by data
- Right sizing operational teams ensuring that sufficient crew capacity exists to underpin customer commitments
- Accountable for creating a safe working environment with a zero-harm culture, ensuring teams are trained as appropriate and sufficient governance in place to ensure all health and safety checks are completed within required timescale and quality.
- Champion an ethos that strives for continual improvement and challenges the status quo at all levels.
- Commercially aware with performance leadership techniques that deliver sustainable growth and addressing behavioural and compliance issues following our process and procedures.
- Lead, empower, engage, and motivate your people to be the best that they can be.
- Focus on people leadership development, including succession planning, training & development of your teams.
- Accountable for owning the relationship with operational partners such as our Back Office whilst challenging stakeholder performance.
- Present to a wide audience of people on a frequent basis that portrays why Avonline should remain as the partner of choice.
- Risk management, jeopardy management and protection of the contract by building and maintaining excellent relationships with all key stakeholders, including Clients, Directors, Senior Management Team colleagues, subcontract suppliers and the direct labour workforce.
- A true customer champion, with the ability to be solution focused, demonstrating customer empathy in everything you do.
Experience / Knowledge
- Senior management level experience within the Telco sector
- Strong leadership abilities with proven experience leading successful engineering teams and ability to manage operational risk.
- Demonstrable record of performance leadership and coaching for performance
- Self-motivated, result driven and thrives in a busy working environment.
Skills
- Dynamic leadership capability, understanding culture and what it means to cultivate a leadership mentality
- Renowned for creating sustainable performance through personal leadership and the ability to build brilliant teams.
- Strong commercial management skills
- Strong communication skills and abilities to build solid relationships with key stakeholders
- Proficient in the use of systems with the ability to use Excel and PowerPoint to build compelling stories.
Competencies
- Ability to collect, collate and analyse information, and then to influence senior management
- Able to lead, coach and develop direct line reports
- Possessing a good understanding of behavioural safety management and lead the business towards a zero incident / accident performance.
- A team player, adept at holding others to account through a challenging and supportive leadership style, whilst consistently delivering on their own commitments
- Able to identify, understand and deliver the requirements of clients and all key stakeholders.
- Understand that continuous improvement is a foundation for our long-term economic success
- Empower employees to act in the interests of the company and to responsibly identify and manage risk.
For more information, Please forward your up to date CV to cv@smartcityrecruiters.com